FAQ
Can I create an account?
To ensure only current employees can log onto the AT Uniforms website all customer accounts are set up by your manager.
Can I update my customer details?
Once you have logged in, you'll be able to update your personal details in the My Account section of the website.
How can I see what I have previously ordered?
You can see your previously placed orders in the My Account section on the website. Orders placed with another supplier cannot be tracked on the AT Uniforms website.
Can I order for someone with my online account?
You can only order for yourself as all orders are attributed to your unique customer number.
Do you have a size guide?
Yes, to work out the best size for you, check out our size guide here for measurements.
How do I search for an item?
If you know exactly what you want, just type in the product code or a key word into our search field (top right of the website or here) and you will find everything related to your specific search.
Once you have found what you want, click 'add to cart.'
Can I cancel or amend my order?
We process your order quickly from our Auckland based warehouse to ensure you receive it ASAP. This means you are unable to cancel or amend an order once you have placed it.
All online orders can be returned within 10 working days by filling in the Online Return Form here.
What are the freight costs?
To reduce freight costs for you we consolidate orders shipped to the same location where possible.
Freight costs are billed separately from the original order invoice and are processed daily at the below rates:
| $8 | Courier Bag (60cm x 65cm) |
| $8 | Small Box (33cm H x 31cm W x 36cm L) |
| $10 | Large Box (30cm H x 40cm W x 52cm L) |
Can I get my garment altered?
For Parking, Transport Compliance, Customer Service, Transdev and other internal customers, we offer hemming on garments that require a hem shortening of 3cm or more. This is applicable to trousers, shorts and skirts only. An alteration can be purchased through our website here.
Can you make special fit garments?
Yes we can organise a custom fit garment for you. There is a 21 day turnaround for all custom garments and there is an extra change for this service. The extra charge will be quoted and supplied to your manager for approval before your garment is made. Please email enquiries@devere.co.nz and we will arrange this for you.
What do I do with my old or damaged uniform?
We will accept any AT branded uniform item/s that have come to the end of their use and destroy them securely for you.
How to return an item for destruction?
1: If you have an item to be destroyed please fill in the Online Return Form here.
2: Send the item/items back to us at 38 Monmouth Street, Grey Lynn, Auckland
What is the minimum quantity of garments that I can order?
There is no minimum order quantity required.
We have an event where we need uniforms, can you guarantee delivery by this date?
We understand that certain orders may be required for specific dates. While we will always try to supply orders before or on time this may not be possible depending on factors outside our control – stock/fabric availability, manufacturing times and international/local shipping. If you have a specific deadline you need to meet, please email enquiries@devere.co.nz before placing your order.